Pricing

Our policy is simple: if you don't show up for your scheduled appointment, and you haven't notified us at least 24 hours in advance, you will be charged the full cost of the treatment booked to your card on file.

If you are more than 15mins late and have made no effort to contact us, your appointment will be considered a No Show and your card on file will be charged. We will no longer be calling patients as we have a 2hr text reminder in place of a phone call.

Note: We understand that on occasion there may be circumstances that are outside of your control. In rare cases your therapist may make an exception and adjust the missed appointment fee.

Reminders are a courtesy. It is the responsibility of the patient to keep track of their own bookings. We advise all patients to enter all bookings in their own calendars. In the event that technology fails, the patient is still responsible for attending their appointment time.

Please arrive on time for your appointment. A late arrival will require that we end the treatment at the scheduled time so that the rest of our appointments are not affected. You will still be billed for the length of the treatment booked.

In the event that you need to leave your appointment earlier than scheduled, you will still be billed for the original length of the appointment. Exceptions are made only if you have contacted the office/your therapist at least 24 hours prior to your appointment time.

At HeavenlyHands we do not allow patients to book more than 1 Appointment per Day and Appointments CANNOT be booked 2 days in a row unless otherwise advised by your therapist. Booking multiple appointments in a week to 'hold a spot' because you are unsure of your schedule is not permitted. Should we find that this policy is being abused, your online booking privileges MAY be revoked.

Payment is due at time of visit. We accept direct billing with most insurance providers and will provide you with a receipt for reimbursement.